How can we help?
Tell us what happened, what you expected to see, and which device and app version you use.
Contact
Describe the issue, your device and app version, and the steps that led to it. Attach a screenshot only if you choose to.
apps@kaleoka.com ↗What happens to my video?
Choosing a video creates an app-local copy for analysis and review. The current build does not automatically send your video, frames, or reports to us. If support needs a sample, we will ask; you decide whether to share it.
Do I need a Draft Optic account?
No Draft Optic account is required. For help with purchases or restoring access, contact us at the email address above.
How do I save a report?
Open a video after analysis completes and choose Report. Use Download to save the PDF locally or Share to open your device’s sharing controls. Saved reports can also be reopened from Library or the session.
Do I need to keep the app open?
Yes, keep Draft Optic open while analysis or report preparation finishes. Background processing is not available in the current build.
Can I rely on an uncertain reading?
Review the marked playback against the original footage. The app may leave a reading unavailable when the marks or water contact are unclear. Follow your established onboard measurement procedures for operational decisions.
Privacy questions and deletion requests for information you sent to support can use the same address. See the privacy policy and terms of use.